Terms of Delivery
Huigee Organics Oy, hereinafter referred to as HuiGee (VAT: FI28101233), sells products worldwide to consumers over the age of 18. These Terms of Delivery apply only to consumers. Different terms apply to retailers. If you are a retailer, contact us and ask for more information: info[at]huigee.fi.
• Finland 2–4 workdays
• Europe 7-14 workdays. International deliveries may take up to 2 weeks, due to the pandemic.
Deliveries are made on workdays, from Monday to Friday. Orders are packed and forwarded normally within 1 to 3 workdays, but during busy seasons (e.g. when a new collection is released, or in high season), deliveries may be delayed by a few days. Information about possible delays will be provided in advance on our website’s News section and our social media channels.
Method of delivery and costs
• Finland 4.90€. Free delivery for orders over 60€, available for now.
• Europe 12,90€.
Return and exchange policy read more here.
We reserve the right to change the delivery method in case of free delivery. We may choose another method due to faster delivery, closer pick-up point, lower delivery costs or a more ecological delivery option.
Order pick-up from our warehouse
You can pick up your order form our warehouse in Ulvila. The address of our warehouse is Lauttaranta 7, 28400 Ulvila, Finland. The warehouse is open from Monday to Friday 10:00–15:00. We will send you a text message when your order is ready for pick-up.
Problems during delivery or transport
If the product has been lost during transport, damaged or the wrong product has been delivered to the customer, the customer must notify the defect without delay, within 14 days at the latest, by email to info[at]huigee.fi, online (website contact form) or by mail to the following address:
Huigee Organics Oy
28400 Ulvila, Finland
If the package has been damaged during transport, a written complaint must be made at the pick-up point to the carrier company as well. If a complaint has not been made, we shall not be liable for any damages caused during transit.
We reserve the right to make changes to our Terms of Delivery and the right for any deviation in your delivery due to incorrect stock balance at the time of your order. The customer must read the valid Terms of Delivery before ordering. Huigee Organics collects, stores and processes all customer data in a confidential and secure manner.
Name: Huigee Organics Oy Business ID: 2810123-3
2. Person(s) in charge
Huigee Organics Oy / HuiGee staff / info[at]huigee.fi
3. Name of the register
Huigee.fi- verkkokauppa (Huigee.fi online store)
4. The purpose for processing personal data
The register is used for the purposes of managing customer relationships, contacting customers and marketing, as well as HuiGee’s own direct marketing, unless the customer has forbidden the use of his/her data for direct marketing. HuiGee uses the register and other data collected during customer interactions for product and service design and targeting.
5. Content of the register
Customer’s contact information and information required for ordering: last name, first names, address, postal code, city, phone number and email address. Possible prohibition of direct marketing. Possible consent to electronic direct marketing. Identification information (username) of customer registered in HuiGee.fi online store.
Customer’s order, delivery and return information.
6. Sources of information
The register’s contact and customer information are obtained when the customer relationship is established and from data provided by the customer to the Controller during the customer relationship. A customer relationship is established when the customer creates user credentials for the online store or orders products.
Direct marketing can be prohibited by notifying the prohibition directly to us. The prohibition will be recorded in the customer register after receiving the customer’s separate notice. Customers’ consent to electronic direct marketing (email) is expressly requested in accordance with the Personal Data Act.
7. Disclosure of information
The information will not be disclosed to third parties.
8. Principles of data security
Files are stored manually in a locked file cabinet, accessible to authorised personnel only. The personal data files can be accessed by the Huigee Organics Oy staff and those who have the Controller’s credentials to Huigee.fi. Access to administrative data is secured by a username and password. Information is disclosed to third parties only in consequence of a statutory notification obligation, such as the customer’s own or a lawful authority’s request.
9. Disputes between customer and Huigee.fi
In the unlikely event that a dispute between the online store and a consumer cannot be settled through negotiation between the parties, the consumer can take the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Office’s Consumer Advisory Service (www.kuluttajaneuvonta.fi). If you have any questions regarding the Terms of Delivery, please contact our customer service.